Privacy Policy

We collect only what we need to process your orders and support you:

• Contact details — your name, mobile number, and email address.
• Order & delivery details — shipping address and order history.
• Communications — messages you send us on WhatsApp, email, or through the site.
• Technical data — basic device and usage information collected automatically to keep the site secure and working well.

We use your information to:

• Process, pack, and deliver your orders.
• Verify your identity at login using a one-time password (OTP) sent to your WhatsApp.
• Respond to your product queries and support requests.
• Keep you updated about your order status.
• Improve our products, website, and overall experience.

We use WhatsApp to send login OTPs, share order updates, and handle support requests such as product queries, address changes, and payment issues. When you message us, we process the details you provide (for example, your order number and any transaction proof) solely to resolve your request.

Payments are processed by trusted third-party payment gateways. We do not store your full card details or banking credentials on our servers. If you contact us about a payment that was debited but did not result in a confirmed order, any transaction proof you share is used only to verify and reconcile that specific payment.

We never sell your personal information. We share it only with parties that help us run our service, and only as much as needed:

• Delivery partners — to ship and deliver your order to your address.
• Payment gateways — to securely process your payment.
• Service providers — such as messaging and hosting providers that operate the site and our WhatsApp communication.
• Legal authorities — where required by applicable law.

We use essential cookies and similar technologies to keep you signed in, remember your cart, and understand how the site is used so we can improve it. You can control cookies through your browser settings, though some features may not work correctly if they are disabled.

We take reasonable technical and organisational measures to protect your information against unauthorised access, loss, or misuse. While no method of transmission over the internet is completely secure, we work to keep your data safe.

We keep your information only for as long as needed to fulfil your orders, provide support, and meet our legal and accounting obligations — after which it is deleted or anonymised.

You may request access to, correction of, or deletion of the personal information we hold about you. To make a request, contact us using the details below and we will respond within a reasonable time.

We may update this Privacy Policy from time to time. The latest version will always be available on this page, with the “last updated” date reflecting the most recent change.