Return & Refund Policy
We keep things honest and simple. Here's exactly how returns, refunds, and product issues work at iSkinist.
Last updated · September 2026
No returns or refunds
Because our products are personal-care and consumable items, and to keep every product that reaches you sealed, safe, and hygienic, iSkinist does not offer returns, exchanges, or refunds once an order has been placed and delivered.
We ask you to review your order carefully before checkout. That said, if something is genuinely wrong with what you received, we will always make it right — see below.
Wrong or expired product? We'll fix it.
The only exception to the above is when the fault is ours. If you receive a wrong product or an expired product, simply message us on WhatsApp within 48 hours of deliveryand we'll arrange a free replacement — no cost to you.
Message us on WhatsAppOr save our number +91 99040 46100 and message us directly.
When can I raise an issue?
A WhatsApp resolution request is accepted only in these cases:
- Wrong product delivered — you received an item different from what you ordered.
- Expired product delivered — the product was past its expiry (or use-by) date on arrival.
How the WhatsApp resolution works
- 1
Message us within 48 hours
Contact us on WhatsApp within 48 hours of delivery. Tapping the button above opens a chat with a pre-filled message you can complete.
- 2
Share your order details
Send your order number, the registered mobile number/name, and a clear photo of the product you received (and the expiry label, if it's an expiry issue).
- 3
We review your request
Our team verifies the details against your order — usually within 1–2 working days.
- 4
We ship a free replacement
Once confirmed, we dispatch the correct, in-date product to you at no additional cost. Replacement is subject to stock availability.
What is not covered
To keep the process fair, requests will not be accepted when:
- The product has been opened, used, or altered — unless it was delivered expired.
- The request is raised more than 48 hours after delivery.
- You changed your mind, or ordered the wrong item by choice.
- The product doesn't suit your preference (scent, texture, or personal results), where the product itself is correct and in-date.
- Original packaging, labels, or seals are missing (for wrong-product claims).
Cancelling an order
If you need to cancel, reach out on WhatsApp as soon as possible. We can only cancel an order before it has been dispatched. Once an order has shipped, it can no longer be cancelled.
Need help? We're here.
For any wrong or expired product, WhatsApp is the fastest way to reach us.